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IT & Engineering
Helpdesk Support Technician
LocationBangalore (Marathahalli)
Experience4–5 years
Employment typeFull-time
SalaryUp to ₹6–8 LPA
About the role
This is a first-line IT support role for our SME clients. You’ll be assisting with Microsoft 365 issues, basic troubleshooting, user support, and ticket triage. The ideal candidate will be technically minded, have strong communication skills, and be eager to learn. Immediate joiners preferred.
Key responsibilities
- Provide Level 1/2 remote helpdesk support for Microsoft 365 and related technologies.
- Licensing and user management.
- Proactive server/network maintenance and documentation.
- Log, track, and resolve service desk tickets in a timely manner.
- Escalate complex issues to senior engineers as needed.
- Contribute to internal documentation and knowledge base.
Skills & experience
- Minimum 1 year experience in an IT support/helpdesk role.
- Good working knowledge of Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive, Intune, Azure).
- Understanding of Windows 10/11, Windows Server and macOS.
- Familiarity with networking including wireless, firewalls and switches.
- Experience with Active Directory, DNS, DHCP and virtualisation.
- Experience troubleshooting printers.
- Hosted VOIP solutions (3CX, Teams Voice).
- Familiarity with service desk ticketing systems.
- Microsoft MS-900 certification or working towards it (highly desirable).
Why join TOP?
- Supportive, experienced team to help you grow.
- Clear pathways for career advancement.
- Exposure to a broad range of technologies and clients.
- Strong focus on training and professional development.
Apply for this role
Send your details and CV and our team will take it from there.