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Insurance
Insurance Broker Assistant & Claims Coordinator
LocationAny office location
Experience4–8 years
Employment typeFull-time
SalaryAs per industry standards
About the role
We are looking for an experienced and detail-oriented Insurance Broker Assistant & Claims Coordinator to support Australian insurance operations. The candidate will be responsible for handling end-to-end claims management, policy servicing, renewals, endorsements, client coordination, and backend insurance operations while ensuring high-quality service delivery and compliance standards.
Key responsibilities
- Handle end-to-end insurance claims processing from claim lodgement to settlement.
- Process new business policies, renewals, endorsements, amendments, and invoicing.
- Coordinate with insurers, clients, and internal teams for smooth claim and policy management.
- Manage claims, enquiries, and operational inboxes efficiently.
- Follow up with insurance companies for pending documents, approvals, and claim updates.
- Perform general administrative activities related to insurance operations and premium funding.
- Ensure timely resolution of client queries while maintaining strong professional relationships.
- Maintain accurate records, reports, and insurance documentation.
- Support operational compliance and conduct audits of processed files for quality assurance.
- Assist in managing team KPIs, operational reporting, and workflow coordination.
Required skills
- Strong understanding of Australian general insurance processes.
- Experience in claims handling, policy servicing, and insurance operations.
- Good knowledge of renewals, endorsements, invoicing, and compliance processes.
- Excellent communication and stakeholder management skills.
- Strong attention to detail and problem-solving abilities.
- Ability to multitask and manage work within deadlines.
- Proficiency in MS Office and backend operational systems.
Preferred qualifications
- ANZIIF Tier 2 certification preferred.
- IRDA certification will be an added advantage.
- Bachelor’s degree in Commerce, Business Administration, or related field.
Apply for this role
Send your details and CV and our team will take it from there.