Our decision to engage TOP was due to the following challenges
- Finding quality candidates was not only difficult but also time-consuming.
- Onshore hiring and training was a significant investment.
- Organisation expansion was slower as it was limited to onshore staff only.
Inhibitions before we decided to outsource
- Cultural and language barriers.
- Office setup for outsourced staff.
- Time constraints and zone differences.
TOP was very helpful and some of the key solutions they presented are
- They possessed a skilled pool of resources and well-vetted candidates with valuable experience which simplified the establishment of the IT team.
- Assisted in minimising staff turnover by fostering a commitment to long-term engagement.
- Addressed diverse professional profiles, including ITSM, Customer Support, and Power Platform expertise and reduced effort on our side to identify the ideal candidate while maintaining cost efficiency.
- Onshore support from Mihir was helpful and we were very happy with the service.
Results & Summary
After making the decision to start our outsourcing journey with TOP, we came across what we now consider a very profitable practice with people we’ve quite enjoyed working with. The team from TOP is now part of the IQPC family and we are confident enough to continue this journey with them. Something I would like to highlight is the service the management team provides and how they are always there to help when needed.
